Pledge of Performance

Trusted Choice® is a national brand that represents the 140,000 Licensed Independent Insurance Agents & Brokers of America. These agents are independent business owners who are bound by a common commitment to serving their customers. The access our agency possesses to multiple companies and our commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy. Additionally, as a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. In keeping with our commitment, we have vowed to abide by the Trusted Choice® pledge of performance.

We will:

Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.

Guide you through the claims process for a prompt and fair resolution of your claim.

Help you solve problems related to your coverage or account.

Explain the coverages and options available to you through our agency, at your request.

Return your phone calls and e-mails promptly and respond to your requests in a timely manner.

Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.

Use our experience and multiple company relationships to customize your coverage as needed.

Commit our staff to continuing education so they may be more knowledgeable in serving you.

```
Treat you with respect and courtesy.
```

Conduct our business in an ethical manner

We pledge these things to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

For more information about Trusted Choice® and this Pledge of Performance, please click here!